Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously. This document clearly and transparently explains how dragon99 manages every piece of information you share with us.
Six core pillars safeguarding the privacy of every Malaysian player on our platform
All dragon99 member personal data is protected using 256-bit SSL encryption — the same standard used by Malaysia's major banking institutions such as Maybank and CIMB. Your data is safe with us.
Dragon99 has never and will never sell, rent, or distribute your personal data to any third party for marketing purposes without your explicit consent.
Every dragon99 member has the right to access, correct, download, or request deletion of their personal data at any time, either through account settings or by contacting us directly.
Your data is stored on secured servers with strict access controls and 24-hour security monitoring. Only authorised personnel may access member data for customer service purposes.
Dragon99 publishes this privacy policy entirely in Bahasa Melayu so that every Malaysian member can understand their rights without any language barriers or confusing technical terms.
Members will be notified of any material changes to dragon99's privacy policy via email or in-platform notification before those changes take effect.
Dragon99 takes the privacy of your personal data very seriously. This Privacy Policy explains how dragon99 collects, uses, stores, protects, and in certain circumstances, shares your personal data when you use our platform, services, and official website at dragon99.biz.
This policy applies to all individuals who interact with the dragon99 platform, including website visitors, prospective members, active registered members, and former members whose accounts have been closed. By accessing the dragon99 website or its services, you agree to be bound by this privacy policy.
Dragon99 acts as the data controller for all personal information collected through our platform. We are responsible for ensuring that data processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection laws.
This Privacy Policy should be read together with Terms & Conditions dragon99 and policy Responsible Gaming us for a full overview of your rights and responsibilities as a member of our platform.
Dragon99 collects your personal data through various channels in the course of providing our platform services. Below are the categories of personal data we collect, along with how each is gathered:
| Data Category | Example Information | Collection Method | Required |
|---|---|---|---|
| Personal Identity | Full name, date of birth, gender, identity card number | Registration form, KYC verification | Mandatory |
| Contact Information | Malaysian phone number, email address | Registration, profile updates | Mandatory |
| Financial Information | Bank account number, e-wallet number (Touch 'n Go, GrabPay, DuitNow) | Payment method registration | Required for transactions |
| Platform Activity Data | Betting history, games played, total deposits & withdrawals | Automatically upon use | Automatic |
| Device & Technical Data | IP address, device type, web browser, operating system | Automatically via cookies and server logs | Automatic |
| Communication Data | Live chat conversation records, support emails, feedback | Customer support interactions | Preferences |
| Location Data | City/state region (based on IP) | Automatically upon login | Automatic |
Dragon99 does not collect sensitive data such as health information, religious beliefs, sexual orientation, or political views. Should such data be inadvertently shared in your communications with us, it will not be processed or retained.
Dragon99 uses the personal data collected for legitimate purposes directly related to the delivery of our platform services to Malaysian players. We never use your data for unrelated purposes or for anything that has not been disclosed to you. The following are the primary purposes for which your personal data is used:
Dragon99 processes your personal data on one or more of the following valid legal bases, depending on the type of processing involved:
Dragon99 does not sell your personal data to any third party. However, there are certain circumstances where we need to share your data with specific parties in order to deliver the services you use. All such data sharing is carried out with appropriate safeguards in place:
All third parties that receive dragon99 member data are required to sign a Data Processing Agreement specifying how they must handle your data securely and in accordance with this privacy policy.
Dragon99 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures we employ include:
Dragon99 retains your personal data only for as long as necessary for the purposes outlined in this privacy policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account is active | Ongoing service requirements |
| Financial transaction records | 7 years after transaction | Legal requirements / AML |
| Identity verification (KYC) data | 5 years after account closure | Regulatory compliance requirements |
| Support communication logs | 3 years | Dispute resolution & audit |
| Gaming activity data | 5 years after account closure | Gambling regulatory requirements |
| Analytical cookie data | 13 months | Service improvement analysis |
| Marketing consent records | 3 years after withdrawal | Proof of compliance |
Once the retention period has ended, your data will be permanently deleted from dragon99's systems or anonymised so that it can no longer be linked to you as an individual.
As a valued dragon99 member, you hold important rights regarding your personal data. We are committed to respecting and facilitating these rights in a straightforward manner, free from unnecessary red tape:
Request a copy of all personal data that dragon99 holds on you. We will provide it in a readily readable format.
Request correction of any personal data that is inaccurate or incomplete in your dragon99 records.
Request deletion of your personal data when it is no longer required, subject to our legal obligations.
Request that we restrict how we process your data in certain circumstances as provided for by law.
Request your data in a structured, machine-readable format for transfer to another platform should you wish to do so.
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
To submit any of the privacy rights requests above, contact the dragon99 privacy team by email at support@dragon99.biz or via 24/7 live chat. We will respond within 30 calendar days of receiving your request.
Dragon99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and deliver a more personalised experience.
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookies | Keeping you logged in during active sessions | Until logout | |
| Security Cookies | Preventing fraud and protecting your account | 30 days | |
| Preference Cookies | Remembering your language settings, odds format, and display preferences | 1 year | |
| Analytical Cookies | Understanding how members use the platform for improvement purposes | 13 months |
You can control or delete cookies at any time through your web browser settings. Please note, however, that disabling or blocking essential cookies may affect certain features on the dragon99 platform.
Dragon99 maintains a zero-tolerance policy towards the use of our platform by minors. Our platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we determine that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who discover that their child has registered an account on dragon99 are urged to contact us immediately at support@dragon99.biz.
Dragon99 enforces a strict age verification process during registration and may request identity document verification at any time to ensure all members meet the minimum age requirement.
Dragon99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Each new version takes effect immediately upon publication, superseding all previous versions.
For material changes that significantly affect your privacy rights, dragon99 is committed to providing at least 30 days' notice before the changes take effect, via email to your registered address and/or a prominent notification on the platform. For minor, non-material changes, we will update only the "Last Updated" date at the top of this document.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your privacy. Your continued use of the dragon99 platform after any changes are published constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how dragon99 handles your personal data, please do not hesitate to reach out. Our dedicated privacy team is available to assist you in Bahasa Melayu at any time.
If you are not satisfied with how dragon99 has handled your privacy request after we have responded, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. Our team will always make every effort to resolve any concerns before they reach that stage.
Dragon99 earns the trust of Malaysian players not just through words, but through concrete action. Protecting your data, maintaining transparency in our operations, and respecting your privacy are core values we never compromise on. Join over 500,000 Malaysian players who play with peace of mind on our platform.