Dragon99 Terms & Conditions – A Complete Guide for All Malaysian Players

Welcome to dragon99, an online entertainment platform built exclusively for Malaysians. These Terms & Conditions constitute a legally binding agreement between you (referred to as "Member" or "Player") and dragon99 (referred to as "Platform", "We", or "dragon99"). By registering an account, accessing the platform, or using any dragon99 service, you agree to be bound by all the rules set out in this document.

Dragon99 is an online entertainment platform offering a wide range of games including Live Casino, baccarat, blackjack, Sports Betting covering Malaysia Super League football, EPL, badminton, cricket, MLBB e-sports, and many other entertainment categories. All services are provided subject to the terms and conditions set out in this document.

If you disagree with any part of these terms, you are advised not to use the dragon99 platform. Continued use of the platform following any changes to the terms will be deemed acceptance of the revised terms.

Dragon99 is open only to individuals who meet all of the following eligibility criteria. By registering an account, you confirm that you satisfy all the conditions listed below:

• Minimum Age: You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. Dragon99 maintains a strict zero-tolerance policy toward underage gambling.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restriction that prevents you from using online gambling services.
• One Account Per Individual: Each individual is permitted to hold only one (1) active account on dragon99. Opening multiple accounts is a serious violation of these terms and may result in all associated accounts being closed without prior notice.
• Accurate Information: All information you provide during registration and throughout your use of the dragon99 platform must be accurate, complete, and kept up to date at all times.
• Not Covered Under Self-Exclusion: You must not be currently enrolled in any active gambling self-exclusion programme.

The dragon99 registration process is designed to be as simple and straightforward as possible while ensuring the security of all members. Here are the key things to know about managing your dragon99 account:

• Password Confidentiality: You are solely responsible for keeping your dragon99 account password and login credentials confidential. Never share your login details with anyone, including family members or friends.
• Account Activity Responsibility: All activity that takes place under your account is your responsibility, unless you have previously reported unauthorised access to dragon99.
• Updating Your Information: You are required to keep all information in your dragon99 account profile current and accurate at all times, particularly your registered phone number and payment method.
• Reporting an Issue: Any account issues, suspicious transactions, or unauthorised access must be reported to the dragon99 support team immediately via live chat, available 24/7.

Dragon99 reserves the right to suspend or close any account suspected of involvement in fraudulent activity, system manipulation, or a breach of these terms. In such cases, dragon99 also reserves the right to withhold withdrawals pending the outcome of an investigation.

Dragon99 offers a wide range of deposit and withdrawal methods tailored for Malaysian users, making it easy to manage your finances on our platform. All transactions are processed through secure, encrypted channels.

• Identity Verification: For withdrawals exceeding RM5,000 per day or RM20,000 per month, dragon99 reserves the right to request additional identity verification to meet anti-money laundering (AML) compliance requirements.
• Same Payment Method: Withdrawals must be made using the same payment method used for the deposit, except in specific circumstances approved by dragon99.
• Bonus Funds: Bonus funds cannot be withdrawn directly until the wagering requirement has been fully met as specified in the relevant bonus terms.
• Transaction Fees: Dragon99 does not charge any transaction fees for deposits and withdrawals. However, your payment provider or bank may impose their own charges, which are beyond dragon99's control.

Dragon99 offers a variety of exciting bonuses and promotions for both new and existing members as a token of appreciation for your loyalty. All bonus offers are subject to the specific terms and conditions stated alongside each promotion, as well as the following general rules:

• Wagering Requirement: All bonuses received are subject to a minimum wagering requirement. The bonus amount must be wagered a specified number of times before a withdrawal is permitted. The wagering requirement for each promotion will be clearly stated in the respective promotion's terms.
• Bonus Validity Period: All bonuses have a limited validity period. Any unused bonuses or unfulfilled wagering requirements that are not completed within the specified timeframe will expire automatically with no compensation.
• One Bonus Per Promotion: Each member is entitled to claim each promotion once only, unless otherwise stated in the respective promotion's terms.
• Bonus Abuse Prohibition: Any attempt to manipulate the dragon99 bonus system — including creating multiple accounts to claim bonuses repeatedly, opening accounts solely for bonus exploitation, or any behaviour deemed abusive — is strictly prohibited and may result in the forfeiture of all bonuses and account closure.
• Game Fees: Not all game types contribute equally toward bonus wagering requirements. Typically, slots contribute 100%, while table games such as baccarat and blackjack may only contribute a smaller percentage. Please refer to the specific terms of each promotion for full details.

All betting activity on the dragon99 platform is subject to the following general rules, which apply across the various game types and bet categories available:

• Betting Limits: Each game and market has its own minimum and maximum betting limits. These limits are subject to change based on the type of match, game, or dragon99's internal risk decisions.
• Final Bet: Once a bet has been confirmed and entered into the dragon99 system, it cannot be cancelled or amended except through the Cash Out function, where available for applicable markets.
• Technical Errors: Dragon99 is not liable for bets placed during a known technical disruption or during a scheduled system maintenance window. Bets confirmed prior to the disruption will be processed as normal.
• Odds & Results: All odds displayed on the dragon99 platform are shown in decimal format or in whichever format the member has selected. The outcome of any bet is determined based on the official result of the relevant match or game.
• Match Manipulation Suspicion: Dragon99 reserves the right to void or withhold payment on any bet suspected of involving match fixing, insider information, or any form of fraud that could compromise the integrity of the platform.

The dragon99 casino platform offers a diverse gaming experience including Live Casino with real dealers, baccarat, blackjack, roulette, and a variety of other table games. All casino games on dragon99 use an independently audited Random Number Generator (RNG) to ensure unquestionable fairness.

• RNG & Game Fairness: All games not involving a live dealer use an RNG certified by an independent auditing body. This ensures that every round, card hand, or spin is entirely random and cannot be manipulated by any party.
• Live Casino: dragon99's live casino features professionally trained dealers and equipment that is regularly audited. Live video streaming allows players to follow every game with full transparency.
• Connection Disruption: If your internet connection drops during an active game, dragon99 will complete the game using the outcome generated prior to the disconnection. Bet amounts will not be refunded on the basis of connection interruptions caused by factors outside the platform's control.
• Game Strategy: Dragon99 does not prohibit the use of legitimate gaming strategies. However, the use of automation software, bots, or any external tools that provide an unfair advantage is strictly prohibited.

Dragon99 offers Sports Betting covering more than 30 sports from around the world, with a dedicated focus on Malaysia's favourite sports. Below are the key rules that apply to all Sports Betting on the dragon99 platform:

• Result Determination: The outcome of all sports bets is determined based on official results announced by the relevant sporting governing body. Dragon99 will rely on the most credible and authoritative sources available to verify results.
• Postponed or Cancelled Matches: If a match is postponed and does not resume within 24 hours, all pending bets will be voided and stakes fully refunded to players. Exceptions may apply to certain markets that were already settled prior to the suspension.
• Relocated Matches: Bets remain valid if a match is moved to a different venue, provided the match still takes place within 24 hours of the original scheduled time.
• In-Play Betting: All in-play bets on the platform are subject to real-time market availability. Dragon99 reserves the right to close or suspend in-play markets at any time for risk management or integrity reasons without prior notice.
• E-Sports: Esports bets on titles such as MLBB, DOTA 2, and Valorant are subject to results declared by the official organiser or official streaming platform of the respective match.

Protecting members' personal data is dragon99's top priority. We comply with all applicable requirements relating to personal data protection and member privacy. By using the dragon99 platform, you consent to the collection and use of your information as described in our Privacy Policy our separate ones.

• Data Collection: Dragon99 collects the information necessary to deliver its services, including your name, phone number, payment details, and platform activity history. All data is collected with your consent and protected using 256-bit SSL encryption.
• Data Usage: Your information is used for account management, transaction processing, fraud prevention, regulatory compliance, and to improve dragon99's services. We do not sell your personal data to third parties for marketing purposes.
• Account Control: You are fully responsible for keeping your login credentials secure. Use a strong, unique password, enable two-factor authentication where available, and log out from shared devices.

Dragon99 reserves the right to suspend, restrict, or close any member account where there is evidence or reasonable suspicion that one or more of the following has occurred:

• Violation of any section of these Terms & Conditions
• Multiple accounts opened by the same individual
• Fraud, money laundering, or suspicious financial activity
• Providing false information during registration or identity verification
• Abuse of dragon99's bonus or promotion system
• Use of unauthorised automation software, bots, or third-party assistance tools
• Conduct that is inappropriate or disruptive to other players or the dragon99 team
• At the member's own request – account closure upon personal request, including self-exclusion requests

In cases of account closure due to a breach, dragon99 reserves the right to hold all funds in the account pending the completion of an investigation. Should the breach be proven, dragon99 reserves the right to forfeit all winnings obtained through illegitimate means and to recover the associated investigation costs.

Dragon99 strives to keep the platform running smoothly at all times; however, there are certain limitations to our liability that you should be aware of:

• Service Disruption: Dragon99 is not liable for any losses resulting from service disruptions, scheduled maintenance, or technical issues beyond our control.
• Bet Results: Dragon99 is not responsible for your betting decisions. Gambling involves the risk of losing money, and you bear full responsibility for all betting decisions made.
• Odds Changes: Dragon99 is not liable for any losses resulting from odds changes before a bet is confirmed by our system.
• Maximum Claim Limit: Under no circumstances shall dragon99's maximum liability to any member exceed the total amount deposited by you within the 30 calendar days preceding the claim.

Dragon99 reserves the right to amend, update, or add to any section of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the dragon99 platform. It is your responsibility to review this page periodically to ensure you remain aware of the latest applicable terms.

Continued use of the dragon99 platform after any amendments are published will be considered acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through mutual negotiation between both parties before any legal proceedings are initiated.